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Guest Services Agent
Grey Eagle Resort & Casino
Calgary, KSA
Full Time
Entry
Onsite
4 weeks ago
Customer ServiceCommunicationLuggage HandlingTeamworkPhysical Stamina
Free
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Customer ServiceCommunicationLuggage Handling
About the Role
Grey Eagle Resort & Casino is seeking a Guest Services Agent to provide efficient and courteous service to guests. Duties include delivering luggage, responding to guest requests, and maintaining cleanliness.
Key Skills for This Role
Customer ServiceCommunicationLuggage HandlingTeamworkPhysical Stamina
Responsibilities
- Oversee and participate in prompt and courteous dealings of all guests
- Deliver luggage to guest rooms
- Inform and follow up with departments to ensure delivery of items to guest rooms
- Follow shift checklists to ensure all duties are completed timely
- Achieve guest satisfaction by responding to and anticipating guests needs
- Assist with cleaning duties to maintain a clean work area
Requirements
- 1–2 years experience in a server capacity in a fast paced environment
- Excellent interpersonal and communication skills
- Ability to work shifts and weekends
- Ability to stand or work on feet for long periods
- Ability to lift up to 50 lbs
Full Job Posting
Position Overview
- To provide efficient and courteous service to each guest and operate according to policies, procedures, quality standards and services established by the management team.
- Must be willing to work shifts and weekends, if required and be able to work rapidly during busy periods while remaining calm and professional.
Education And Experience
- Oversee and participate in the prompt and courteous dealings of all guests as necessary.
- Delivering luggage to guest rooms.
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guest rooms and deliver items to guests at their request.
- Follows shift checklists to ensure all duties are completed in a timely manner.
- To achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complaints are acted upon in accordance with hotel and company policy.
- To assist with cleaning duties in order to maintain a clean and well ordered work area in line with hotel policy.
- Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
- At all times projects a favorable image of the Grey Eagle Resort and Casino to the public.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the corporate policies and procedures.
Knowledge, Skills And Abilities
- 1 – 2 years experience in a server capacity working in a fast paced environment.
- Excellent interpersonal and communication skills are required.
- Possess excellent interpersonal, communication and organizational skills; strong verbal and written communication skills are required as well as attention to detail.
- Ability to work and thrive in a team oriented environment, and be able to function independently also.
- Ability to work in a physically demanding area and be familiar with a high volume, fast paced, multi tasking environment.
- Must be available for shift work.
- Must be able to stand or work on feet for long periods of time.
- Must be aware of and able to work in a smoking environment.
- May require lifting weight of up to approximately 50 lbs.
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