Guest Service Officer - Communications Center
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Key skills for this role
About the Role
Hyatt Regency Doha is seeking a Guest Service Officer for the Communications Centre to handle high-volume incoming calls, respond to guest inquiries, and provide exceptional service.
Key Skills for This Role
Responsibilities
- Answer high volume of incoming calls to the hotel
- Respond to guests' inquiries
- Proactively resolve service related concerns and provide appropriate follow up
- Create a welcoming experience for guests through helpful and exceptional service
Requirements
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills
- International experience in luxury hotel brands
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
Full Job Posting
About the Role
- We are looking for colleagues who can perpetuate a culture of modern design and exceptional service.
- As Guest Service Officer – Communications Centre, you will create a welcoming experience for guests.
- Responsible for answering high volume of incoming calls and responding to guest inquiries.
- Must have good typing skills, pleasant attitude, and excellent phone demeanor.
- Proactively resolve service related concerns and provide appropriate follow up.
Qualifications
- Relevant degree or diploma in Hospitality or Tourism management.
- Exceptional interpersonal skills showing care and ability to connect.
- International experience in luxury hotel brands demonstrating adaptability.
- Desire to constantly learn and ambition to grow.
- Ability to work under pressure.
- Excellent English.
What We Offer
- Competitive tax free salary and benefits.
- Opportunities for career growth within the global company.
- Discounted rooms at Hyatt worldwide.
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