Guest Service Agent
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Key skills for this role
Role Overview
This is a full-time, on-site Guest Service Agent role based at Joudyan Hotels in Jeddah.
The role supports front desk operations by welcoming guests, handling check-in and check-out, managing reservations, and responding to guest needs.
Key Skills for This Role
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Company Description
Joudyan Hotels is a growing hospitality brand focused on memorable stays, exceptional service, comfort, quality, and personalized guest experiences.
The company offers career development opportunities in a supportive and collaborative work environment.
Joudyan Hotels values integrity, respect, professionalism, and a guest-first mindset.
Role Description
This is a full-time, on-site Guest Service Agent role based at Joudyan Hotels in Jeddah.
The role supports front desk operations by welcoming guests, handling check-in and check-out, managing reservations, and responding to guest needs.
Responsibilities
- Welcome guests and handle check-in and check-out procedures efficiently and courteously.
- Manage reservations, respond to guest inquiries, and resolve issues.
- Coordinate with other hotel departments to ensure guest expectations are met or exceeded.
- Handle payment transactions and maintain accurate records.
- Provide information about hotel services, local attractions, and transportation options.
- Follow hotel policies, maintain a professional appearance, and support front desk operations during all shifts.
Qualifications
- Strong customer service orientation and courteous, professional, efficient guest support.
- Solid English communication skills; Arabic or another additional language is advantageous.
- Basic computer literacy; hotel reservation or property management system familiarity is preferred.
- Organizational and time-management skills with attention to detail and accuracy.
- Ability to work flexible shifts, including weekends and holidays, in a busy hotel environment.
- Previous hospitality, front office, or guest relations experience is beneficial but not mandatory.
- High school diploma or equivalent; further hospitality or tourism education is an asset.
- Professional demeanor, reliable work ethic, and collaborative attitude.
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