naukri
Guest Service Agent
MERCURE
Abu Dhabi, UAE
Mid
Onsite
Today
Customer ServiceCommunicationBillingConcierge ServicesCompliance
Free
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Customer ServiceCommunicationBilling
About the Role
MERCURE in Abu Dhabi is seeking a Guest Service Agent to welcome and check-in guests, handle inquiries, process check-outs, and provide information about hotel amenities. The role requires excellent customer service skills and the ability to interact with various departments to ensure a seamless guest experience.
Key Skills for This Role
Customer ServiceCommunicationBillingConcierge ServicesCompliance
Responsibilities
- Welcome and check in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments to ensure a seamless guest experience
- Assist with concierge duties, providing personalized recommendations
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality
Requirements
- Experience in guest service or hospitality
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work in a fast paced environment
Full Job Posting
Responsibilities
- Welcome and check in guests, ensuring a smooth and personalized arrival experience
- Handle guest inquiries and requests promptly and efficiently
- Process check outs and manage billing accurately
- Provide information about hotel amenities, local attractions, and services
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
- Maintain a clean and organized front desk area
- Ensure compliance with hotel policies and safety procedures
- Participate in training sessions and team meetings to enhance service quality
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