GUEST RELATIONS OFFICER

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging

Provide a prompt and courteous welcome to all guests upon their arrival

Acting as way-finders and hospitality services resource for all guests

Assist with lobby flow including employee and visitor cues to elevators

Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained

Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity

Escort guests to their destination as required

Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day

Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Operate the Evening Meal Program Operation from 6pm – pm

Retrieve food deliveries from personnel

Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery

Responsible for all general Lobby & Evening Meal Program duties as required

Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.

Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must

Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment

Excellent listening and oral communication skills.

Basic computer skills and knowledge of office technology / equipment.

Punctual, dependable and dedicated to achieving operational excellence

Discreet, ethical and committed to maintaining a high degree of confidentiality.

1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1553142

Rapport a specialized division of FLIK Hospitality Group