Guest Relations Manager (Full Time)

As our Guest Relations Manager, you’ll lead from the front to create personalised and memorable guest experiences.

You’ll build genuine connections with our guests, anticipate their needs, manage special requests and service recovery, and ensure every guest feels recognised and valued.

You’ll also inspire and support our Front Office team, working closely with departments across the hotel to deliver a seamless guest journey and bring the light and warmth of Hilton hospitality to life, every guest, every time.

Located in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality.

Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service.

As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day.

• Enjoy the convenience of a fully provided and laundered uniform
• Complimentary fresh and healthy meals while on duty
• Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.
• Make a meaningful impact through our award-winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP)
• Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe https://travelwithpurpose.hilton.com/responsible-business/
• Fitness Passport - access a wide network of gyms and fitness centres
• Up to 25% off Food & Beverage across participating outlets
• Year-round recognition programmes celebrating your contributions and achievements
• Wellbeing initiatives to support your mental and physical health