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Guest Relations Manager
AlphaMind Group
Dubai, UAE
Full Time
Manager
Onsite
1 months ago
Guest RelationsLuxury Service StandardsReservation SystemsMicrosoft OfficeLeadershipCommunication
Free
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Guest RelationsLuxury Service StandardsReservation Systems
About the Role
AlphaMind Group seeks an experienced Guest Relations Manager for a fine-dining outlet in Dubai. The role involves overseeing guest relations, managing reservations, supervising the team, and ensuring luxury service standards in a high-end dining environment.
Key Skills for This Role
Guest RelationsLuxury Service StandardsReservation SystemsMicrosoft OfficeLeadershipCommunication
Responsibilities
- Oversee and manage all guest relations and reservation operations within the outlet
- Ensure a seamless, personalized, and high quality guest experience from arrival to departure
- Supervise the Guest Relations team and ensure consistent luxury service standards
- Maintain and manage guest profiles, including preferences, special occasions, VIP notes, and dietary requirements
- Handle reservations, walk ins, and waiting lists with precision and efficiency
- Coordinate floor plans and seating arrangements with the Outlet Manager
- Ensure prompt, professional handling of all guest inquiries via phone, email, and in person
- Proactively engage with guests during service to gather feedback and ensure satisfaction
- Address guest concerns or complaints with professionalism, discretion, and immediate resolution
- Promote outlet offerings, seasonal menus, and special experiences
- Ensure the welcome desk and reception area reflect a luxury brand image
- Monitor guest flow during service and ensure smooth coordination between front of house teams
Requirements
- Previous experience in Guest Relations or Front of House roles within fine dining or luxury hospitality
- Minimum 2 years of experience in a supervisory or Guest Relations Manager role
- Strong understanding of luxury service standards and guest experience principles
- Excellent communication, presentation, and interpersonal skills
- Ability to manage high pressure service environments with professionalism
- Strong organizational skills and attention to detail
- Proficient in reservation systems and basic Microsoft Office tools
- Professional appearance and polished demeanor aligned with luxury brand standards
Full Job Posting
Job Overview
- AlphaMind is a leading hospitality and lifestyle group. We are looking for an experienced and guest focused Guest Relations Manager to join one of our fine dining outlets.
Key Responsibilities
- Oversee and manage all guest relations and reservation operations within the outlet
- Ensure a seamless, personalized, and high quality guest experience from arrival to departure
- Supervise the Guest Relations team and ensure consistent luxury service standards
- Maintain and manage guest profiles, including preferences, special occasions, VIP notes, and dietary requirements
- Handle reservations, walk ins, and waiting lists with precision and efficiency
- Coordinate floor plans and seating arrangements with the Outlet Manager to optimize service flow
- Ensure prompt, professional handling of all guest inquiries via phone, email, and in person interactions
- Proactively engage with guests during service to gather feedback and ensure satisfaction
- Address guest concerns or complaints with professionalism, discretion, and immediate resolution
- Promote outlet offerings, seasonal menus, and special experiences in a refined and knowledgeable manner
- Ensure the welcome desk and reception area reflect a luxury brand image at all times
- Monitor guest flow during service and ensure smooth coordination between front of house teams
Requirements
- Previous experience in Guest Relations or Front of House roles within fine dining or luxury hospitality
- Minimum 2 years of experience in a supervisory or Guest Relations Manager role
- Strong understanding of luxury service standards and guest experience principles
- Excellent communication, presentation, and interpersonal skills
- Ability to manage high pressure service environments with professionalism and composure
- Strong organizational skills and attention to detail
- Proficient in reservation systems and basic Microsoft Office tools
- Professional appearance and polished demeanor aligned with luxury brand standards
- Positive attitude, strong leadership ability, and guest first mindset
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