Guest Relations Executive
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Key skills for this role
About the Role
Jumeirah Jabal Omar (via Dubai Parks and Resorts) seeks a Guest Relations Executive to provide warm welcomes, assist guests, handle inquiries and complaints, and ensure a memorable stay.
Key Skills for This Role
Responsibilities
- Provides a warm welcome and assists guests according to Jumeirah Brand Standards
- Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk
- Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted
- Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction
- Alert the Guest Relation Supervisor/Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift
- Be knowledgeable of all room types and rates and the hotel's features and facilities
Requirements
- Problem Solving and Decision Making Skills
- Must be a highly organized person with strong planning skills
- Proficient in English & Arabic (verbal & written)
Full Job Posting
About the Job
- An opportunity has arisen for Guest Relations Executive in Front Office to join Jumeirah Jabal Omar.
Main Duties and Responsibilities
- Provides a warm welcome and assists guests according to Jumeirah Brand Standards.
- Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk.
- Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted.
- Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction.
- Alert the Guest Relation Supervisor/Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.
- Be knowledgeable of all room types and rates and the hotel's features and facilities.
About You
- Problem Solving and Decision Making Skills.
- Must be a highly organized person with strong planning skills.
- Proficient in the English & Arabic (verbal & written).
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