Guest Relations Agent
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Key skills for this role
About the Role
Marriott International is hiring a Guest Relations Agent for The Ritz-Carlton in Dubai to deliver exceptional guest experiences. The role involves check-in/check-out, addressing guest requests, and maintaining quality standards.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and complete reports
- Share highlights of the local area with guests
- Maintain confidentiality of proprietary information
- Ensure professional appearance and communication
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
POSITION SUMMARY
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing highlights of the local area.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- We set the standard for rare and special luxury service and pride ourselves on delivering excellence in the care and comfort of our guests.
- Your role will be to ensure that the 'Gold Standards' of The Ritz Carlton are delivered graciously and thoughtfully every day.
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