Guest Relations Agent
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Key skills for this role
About the Role
A multinational catering company seeks a Guest Relations Agent for a 5-star hotel in Doha. The role involves welcoming guests, addressing VIP inquiries, handling complaints, and ensuring compliance with health standards.
Key Skills for This Role
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- BSc/BA in Hospitality Management preferred
- 2 4 years of experience as a Guest Relations Agent
- Proven experience in FOH system or related system
- Proficiency in English; additional languages a plus
- Customer oriented and professional attitude
- Outgoing personality
- Outstanding communication abilities
Full Job Posting
Job Summary
- Our client, a multinational catering company, is currently looking for a Guest Relations Agent for one of its 5 star hotels in Doha, Qatar.
Job Description
- Review arrival lists to welcome guests.
- Attend to special guests (e.g. VIPs) and answer their inquiries.
- Anticipate guest needs and build rapport with customers.
- Address customer complaints and escalate to Guest Relations Manager when needed.
- Ensure compliance with health and quality standards.
Job Requirements
- BSc/BA in Hospitality Management is preferred.
- 2 4 years of previous experience as a Guest Relations Agent.
- Proven experience in systems such as FOH system or related system is a Must.
- Proficiency in English; knowledge of additional languages is a plus.
- A customer oriented and professional attitude.
- An outgoing personality is a Must.
- Outstanding communication abilities is a Must.
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