Guest Relation Officer
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Key skills for this role
About the Role
A professional Guest Relations Officer is needed to ensure exceptional guest experiences through personalized service, handling inquiries, and resolving concerns. Requires 1+ year experience in guest relations or customer service, excellent communication skills, and local availability in Qatar with a valid QID.
Key Skills for This Role
Responsibilities
- Welcome and assist guests in a friendly and professional manner
- Handle guest inquiries, requests, and complaints promptly
- Coordinate with internal departments to ensure guest satisfaction
- Maintain accurate guest records and follow up on feedback
- Uphold company service standards and ensure a positive guest experience
Requirements
- Minimum 1 year of experience in Guest Relations, Front Office, or Customer Service
- Must be locally available in Qatar with a valid QID
- Excellent communication and interpersonal skills
- Professional appearance with a customer focused attitude
- Ability to work flexible shifts in a fast paced environment
Full Job Posting
Job Overview
- We are seeking a professional and customer focused Guest Relations Officer to ensure an exceptional guest experience by providing personalized service, addressing inquiries, and resolving concerns efficiently.
Key Responsibilities
- Welcome and assist guests in a friendly and professional manner.
- Handle guest inquiries, requests, and complaints promptly.
- Coordinate with internal departments to ensure guest satisfaction.
- Maintain accurate guest records and follow up on feedback.
- Uphold company service standards and ensure a positive guest experience.
Requirements & Qualifications
- Minimum 1 year of experience in Guest Relations, Front Office, or Customer Service.
- Must be locally available in Qatar with a valid QID.
- Excellent communication and interpersonal skills.
- Professional appearance with a customer focused attitude.
- Ability to work flexible shifts in a fast paced environment.
Pay
- QAR3,500.00 QAR3,800.00 per month
Work Location
- In person
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