Guest Relation Agent
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Key skills for this role
About the Role
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate ind.
Key Skills for This Role
Responsibilities
- Supply guests with directions and information regarding property amenities and local attractions
- Contact appropriate departments to resolve guest requests or problems
- Follow up with guests to ensure satisfaction
- Receive, record, and relay messages accurately
- Communicate VIP arrivals to designated personnel
Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
- Professional appearance and communication skills
Full Job Posting
Overview
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Responsibilities
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Respond to special requests from guests with unique needs.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
Requirements
- Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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