Guest House Program Manager

Supports the day-to-day coordination of Guest House program operations, including referrals, program initiatives, and partnerships with external management partners.

Facilitates coordination among healthcare teams, Guest House staff, operational partners, and patient families to support smooth transitions and appropriate guest services.

Identifies opportunities to improve operational processes and enhance the patient and family experience.

Ensures program operations comply with applicable institutional policies, hospitality standards, and regulatory requirements.

Serves as a key liaison among Emory Healthcare departments, clinical teams, Guest House management partners, and community stakeholders.

Collaborates with inpatient case management, ambulatory teams, specialty service lines, and other departments to optimize awareness and utilization of Guest House services.

Facilitates education and communication regarding Guest House services, eligibility, and referral processes.

Supports partnerships and initiatives that expand access to lodging and related resources for patients and families traveling for care.

Collects and analyzes program data, including utilization, referral sources, occupancy trends, and patient experience measures.

Develops and presents program performance updates, findings, and recommendations to leadership and key stakeholders.

Uses data and operational insights to inform program improvements, decision-making, and potential expansion opportunities.

Tracks program utilization and relevant financial performance indicators.

Identifies opportunities for philanthropic support, grants, sponsorships, and other resources that may enhance patient and family support services.

Collaborates with appropriate stakeholders to support program growth and sustainability initiatives.

Bachelor's degree in Healthcare Administration, Public Health, Business Administration, Hospitality Management, Social Work, or a related field.

Three (3) to five (5) years of experience in program management, healthcare operations, hospitality management, or a related field.

Experience coordinating cross-functional initiatives and managing programs, projects, or operational activities.

Master's degree in Healthcare Administration, Public Health, Business Administration, or a related field.

Experience working within a healthcare system or hospital environment.

Experience supporting patient experience programs, hospitality operations, or care coordination initiatives.

Familiarity with electronic health record (EHR) systems and healthcare referral processes.