Guest Experience Supervisor - (Front Office Supervisor)
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Supervisor (Front Office Supervisor) at Le Méridien Dubai. You will process guest check-ins, handle payments, and assist management with training and coaching.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verify identity, form of payment, assign room, and issue room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room key and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Full Job Posting
Position Summary
- Process all guest check ins, verify identity, form of payment, assign room, and activate/issue room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and follow up.
- Process all payment types, vouchers, paid outs, and charges.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
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