Guest Experience Supervisor (Executive Lounge)
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Key skills for this role
About the Role
Marriott International seeks a Guest Experience Supervisor for the Executive Lounge in Doha. The role involves processing guest check-ins, handling payments, and ensuring exceptional service.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, payment, and assigning rooms
- Set up accurate guest accounts and enter Marriott Rewards information
- Compile and review daily reports, logs, and contingency lists
- Assist management in training, evaluating, and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts. Count and secure bank at beginning and end of shift.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
Additional Information
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Develop/maintain positive working relationships; support team to reach common goals.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions.
- Ensure personal appearance is clean and professional; maintain confidentiality.
- Welcome and acknowledge guests; anticipate and address guests’ service needs.
- Speak using clear and professional language; prepare and review written documents.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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