Guest Experience Supervisor (Executive Lounge)
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Key skills for this role
About the Role
Marriott International seeks a Guest Experience Supervisor for the Executive Lounge in Doha to oversee guest check-ins, handle payments, and ensure exceptional service. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, form of payment, assigning room, and issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room key and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Position Summary
- Process all guest check ins, verifying identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
Responsibilities
- Process all guest check ins, verifying identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts. Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
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