Guest Experience Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Delta Hotels and Resorts is hiring a Guest Experience Supervisor to oversee guest check-in/out, manage reservations, and lead front desk staff. The role requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying identity, form of payment, assigning room, and issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information and ensure rates match market codes
- Secure payment prior to issuing room key and verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests and follow up to ensure requests have been met
- Process all payment types, vouchers, paid outs, and charges
- Balance and drop receipts, count and secure bank at beginning and end of shift
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Develop/maintain positive working relationships and support team to reach common goals
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Additional Information
- Job Number: 26075134
- Job Category: Rooms & Guest Services Operations
- Location: Dubai Investment Park, Dubai, United Arab Emirates
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts. Count and secure bank at beginning and end of shift.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Delta Hotels and Resorts®
Sales Manager
Jiddah, KSA
Delta Hotels by Marriott seeks a Sales Manager to proactively solicit and handle sales opportunities, build long-term customer relationships, and achieve sales goals. The role involves managing sales activities, developi
Mgr-Sales
Jiddah, KSA
Delta Hotels and Resorts in Jeddah is seeking a Sales Manager to proactively solicit and handle sales opportunities, build long-term customer relationships, and achieve personal sales goals. The role requires a degree in
Guest Experience Expert
Jiddah, KSA
Delta Hotels and Resorts is hiring a Guest Experience Expert to create memorable guest experiences. Responsibilities include processing operational needs, addressing guest requests, completing reports, and sharing local
Guest Experience Expert
Jiddah, KSA
Delta Hotels and Resorts is hiring a Guest Experience Expert to create memorable guest experiences. Responsibilities include processing operational needs, addressing guest requests, completing reports, and sharing local
Dual Property Cost Controller
Doha, QAT
Delta Hotels and Resorts seeks a Dual Property Cost Controller in Doha. The role involves checking financial documents, maintaining records, preparing reports, and performing period-end closing procedures. Requires high
Accounting Clerk Delta City Center
Doha, QAT
Delta Hotels and Resorts seeks an Accounting Clerk at Delta City Center in Doha. The role involves checking financial documents, maintaining records, preparing reports, and performing period-end closing procedures. Requi
Technician-HVAC-Senior
Jiddah, KSA
Delta Hotels and Resorts is seeking a Senior HVAC Technician to inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. The role requires at least 3 years of related work experience, EPA Uni
HVAC Technician
Jiddah, KSA
Delta Hotels and Resorts is seeking an HVAC Technician to inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. The role requires at least 3 years of related work experience, EPA Universal
Sales Manager
Jiddah, KSA
Mgr-Sales
Jiddah, KSA
Guest Experience Expert
Jiddah, KSA
Guest Experience Expert
Jiddah, KSA
Dual Property Cost Controller
Doha, QAT
Accounting Clerk Delta City Center
Doha, QAT
Technician-HVAC-Senior
Jiddah, KSA
HVAC Technician
Jiddah, KSA