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Guest Experience Supervisor
The Ritz-Carlton Hotel Company, L.L.C.
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered Today
Guest check-in and front-desk operationsGuest servicePayment processing and cashieringPOS and computer systemsMarriott RewardsAccounting procedures
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Guest check-in and front-desk operationsGuest servicePayment processing and cashiering
Role Overview
The Guest Experience Supervisor works in Rooms and Guest Services Operations in a full-time, non-management position.
The role handles guest arrivals, accounts, payments, requests, property information, and service standards.
Key Skills for This Role
Guest check-in and front-desk operationsGuest servicePayment processing and cashieringPOS and computer systemsMarriott RewardsAccounting procedures
Full Job Posting
Position Summary
The Guest Experience Supervisor works in Rooms and Guest Services Operations in a full-time, non-management position.
The role handles guest arrivals, accounts, payments, requests, property information, and service standards.
Guest and Front-Desk Operations
- Process guest check-ins, verify identity and payment, assign rooms, and issue or activate room keys.
- Set up guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
- Compile daily reports, logs, and contingency lists and complete cashier and closing reports.
- Process payment types, vouchers, paid-outs, and charges; balance and drop receipts; and secure the bank.
- Provide directions and property information, accommodate requests, and follow up to confirm they are met.
- Obtain manual authorizations, follow Accounting procedures, and report guest theft concerns to Loss Prevention or Security.
Team and Service Standards
- Assist management with training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment and Open Door Policy process.
- Maintain positive working relationships and support the team in reaching common goals.
- Welcome guests, anticipate service needs, assist individuals with disabilities, and provide genuine appreciation.
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