Guest Experience Supervisor
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Marriott International seeks a Guest Experience Supervisor to process guest check-ins, verify identity and payment, assign rooms, and handle billing. The role includes training and supervising employees, ensuring service standards, and maintaining positive guest relations.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market rates and document exceptions
- Obtain payment before issuing room keys and verify/adjust billing
- Compile and review daily reports, logs, and occupancy lists
- Complete cashier and closing reports
- Provide directions and information to guests
- Respond to guest requests and follow up to ensure satisfaction
- Assist management in training, evaluating, and coaching employees
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Overview
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys. Set up accurate accounts, enter Marriott Rewards information, ensure rates match market rates, obtain payment, and verify billing. Compile daily reports, complete cashier reports, provide directions, resp
QUALIFICATIONS RECOMMANDÉES
- High school diploma or equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- No license or certification required.
Responsibilities
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market rates and document exceptions.
- Obtain payment before issuing room keys and verify/adjust billing.
- Compile and review daily reports, logs, and occupancy lists.
- Complete cashier and closing reports.
- Provide directions and information to guests.
- Respond to guest requests and follow up to ensure satisfaction.
- Assist management in training, evaluating, coaching, motivating, and counseling employees.
- Cultivate positive working relationships and support team to achieve common goals.
- Comply with company policies and procedures, report accidents, maintain confidentiality.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Laundry Attendant
Doha, QAT
Marriott International is seeking a Laundry Attendant to operate washing and drying machinery, inspect and fold linens, and maintain cleanliness. No prior experience required; training provided. This is an onsite role at
F&B Restaurant Supervisor
Doha, QAT
Marriott International is seeking an F&B Restaurant Supervisor to oversee staff, ensure guest satisfaction, and manage opening/closing duties at JW Marriott Doha. Requires at least 2 years of related experience and 1 yea
Demi Chef de Partie - Amaru
Doha, QAT
Marriott International is seeking a Demi Chef de Partie for JW Marriott in Doha. The role involves preparing special meals, regulating cooking temperatures, ensuring food quality and presentation, and assisting with kitc
F&B Service Expert
Doha, QAT
Marriott International is hiring a Guest Service Expert (F&B Service Expert) to deliver memorable dining experiences at JW Marriott Doha. Responsibilities include setting tables, serving guests, and cleaning work areas.
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Laundry Attendant
Doha, QAT
F&B Restaurant Supervisor
Doha, QAT
Demi Chef de Partie - Amaru
Doha, QAT
F&B Service Expert
Doha, QAT
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA