Guest Experience Supervisor
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Key skills for this role
About the Role
Marriott International seeks a Guest Experience Supervisor to process guest check-ins, verify identity and payment, assign rooms, and handle billing. The role includes training and supervising employees, ensuring service standards, and maintaining positive guest relations.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market rates and document exceptions
- Obtain payment before issuing room keys and verify/adjust billing
- Compile and review daily reports, logs, and occupancy lists
- Complete cashier and closing reports
- Provide directions and information to guests
- Respond to guest requests and follow up to ensure satisfaction
- Assist management in training, evaluating, and coaching employees
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
Full Job Posting
Overview
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys. Set up accurate accounts, enter Marriott Rewards information, ensure rates match market rates, obtain payment, and verify billing. Compile daily reports, complete cashier reports, provide directions, resp
APTITUDES DESEABLES
- High school diploma or equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
- No license or certification required.
Responsibilities
- Process all guest check ins, verify identity and payment, assign rooms, and activate room keys.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market rates and document exceptions.
- Obtain payment before issuing room keys and verify/adjust billing.
- Compile and review daily reports, logs, and occupancy lists.
- Complete cashier and closing reports.
- Provide directions and information to guests.
- Respond to guest requests and follow up to ensure satisfaction.
- Assist management in training, evaluating, coaching, motivating, and counseling employees.
- Cultivate positive working relationships and support team to achieve common goals.
- Comply with company policies and procedures, report accidents, maintain confidentiality.
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