Guest Experience Representative

High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)

Previous guest services or customer service experience (required)

A positive attitude and a strong desire to provide excellent guest experiences

The ability to effectively and politely communicate with shoppers, retailers, Centre Management, Service Providers, all shopping centre personnel

The ability to work in a fast-paced environment, multi-task and maintain a high level of professionalism at all times

Strong written and oral communication skills

Conflict resolution/management skills

A friendly, approachable, proactive and solution focused attitude

Computer skills – including working knowledge of Microsoft Office Suite, Google Sheets and Social Media tools and services

Organization and time management skills

The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed

The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.