Guest Experience Representative, Calgary (Winter 2026/27)

Position Overview

Essential Duties and Responsibilities

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on-coach food and beverage program.
• Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
• Follow-up on guest inquiries with a solution-focused mindset.
• Problem-solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.
• All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations.

Minimum Qualifications

• Post-secondary education related to transportation and logistics, preferred.
• Practical, hands-on experience with logistics coordination.
• Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
• Experience with high-end customer service.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model.

Working Conditions

Other Duties as Assigned

• This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

• A competitive hourly rate including vacation pay will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.
• Benefits and Perks:
• Health and dental benefits.
• Group Savings Plan eligibility.
• Paid personal/sick days.
• CMH Ski Pass Program.
• IKON Pass Benefits.
• Pro deal affiliations with Brand Partners.
• Opportunities to heli-hike and heli-ski, as available.