taleo
Guest Experience Planner (Arabic Speaking)
Hyatt
KSA
Full-time
Entry · 2+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
The Guest Experience Planner is the welcoming face and heart of Miraval The Red Sea, offering intuitive, personalized service that begins before arrival and extends throughout the guest’s wellness journey. This dual-role professional ensures seamless arrival experiences, anticipates guest needs with mindful attention, and curates customized itineraries aligned with each guest’s intention and wellbeing goals. As a connector between departments, this individual helps guests discover transformative experiences and serves as a trusted advisor throughout their stay.
Key Skills for This Role
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Position Summary
The Guest Experience Planner is the welcoming face and heart of Miraval The Red Sea, offering intuitive, personalized service that begins before arrival and extends throughout the guest’s wellness journey. This dual-role professional ensures seamless arrival experiences, anticipates guest needs with mindful attention, and curates customized itineraries aligned with each guest’s intention and wellbeing goals. As a connector between departments, this individual helps guests discover transformative experiences and serves as a trusted advisor throughout their stay.
Guest Experience & Personalization
Greet guests with presence, warmth, and genuine care at every point of contact.
Assist with smooth arrivals, check-ins, and check-outs while delivering anticipatory service.
Conduct pre-arrival calls or communication to understand guest needs, intentions, and preferences.
Curate and personalize wellness itineraries in alignment with Miraval’s philosophy.
Offer in-the-moment itinerary modifications with flexibility and calm.
Experience Planning & Cross-Department Coordination
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