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Guest Experience Maker - Six Senses Fort Barwara

Six Senses
Rajasthan, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 days ago
POSPMSCRM
Free

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Duties and Responsibilities

  • Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
  • Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
  • Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
  • Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
  • Offer welcome drink and cold towel on arrival.
  • Escort guests accordingly throughout the resort.
  • Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
  • Knowledge of fire & safety procedures and exits.
  • Upsell all resort, spa, LIFE and restaurant facilities.
  • Ensure all equipment of the department is kept clean and in good working condition.
  • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
  • Strictly adhere to LQA standards and guest comments.

Qualifications

  • To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
  • High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
  • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
  • Fluent in English.
  • The above is intended to provide an overview of the role and responsibilities for a Guest Experience Maker (GEM) at Six Senses Fort Barwara. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
  • Six Senses Fort Barwara is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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