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Guest Experience Expert - W Insider Agent

W Hotels
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Guest experienceGuest services operationsGuest request handlingOperational reportingLocal area knowledgeConfidentiality
Free

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Guest experienceGuest services operationsGuest request handling
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Position Summary

Deliver memorable and unique guest experiences throughout the guest stay.

Provide a wide range of services, process operational needs, address guest requests, complete reports, and share local-area highlights.

Take initiative and move throughout the work area to complete needed tasks.

Guest Experience Duties

  • Guide guests through their entire stay and make transactions feel part of the experience.
  • Process operational needs, address guest requests, complete reports, and share local-area information.
  • Perform other reasonable job duties as requested.

Work Standards

  • Create a safe workplace, follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain professional uniform, personal appearance, and communications.

Physical Requirements

  • Stand, sit, or walk for extended periods while moving around the work area.
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is listed.

Work Arrangement

  • The position is full time, not remote, and based at the W Hotels property on Yas Island in Abu Dhabi.

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