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indeed

Guest Experience Expert (Saudi Only)

Marriott International
Makkah, KSA
Full-time
Onsite
Discovered 6 days ago
guest experiencehotel guest services operationsguest request handlingoperational reportinglocal-area knowledge and guidanceconfidentiality
Free

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guest experiencehotel guest services operationsguest request handling
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Position Summary

Deliver memorable and unique guest experiences throughout the entire hotel stay.

Take initiative to provide a wide range of guest services and make transactions feel part of the experience.

Core Responsibilities

  • Process operational needs, address guest requests, complete reports, and share highlights of the local area.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No related work experience or supervisory experience is required.
  • No license or certification is required.

Schedule and Workplace

  • The position is full time.
  • The role is not remote and involves moving around the hotel work environment.

Physical Demands

Remain on foot and move around for extended periods, including standing, sitting, and walking.

Perform hands-on work involving moving, lifting, carrying, pushing, pulling, and placing objects up to 10 pounds without assistance.

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