Guest Experience Expert
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Expert for The Luxury Collection in Diriyah, Riyadh. The role involves delivering memorable guest experiences through check-in/out, addressing requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Address guest requests and complete reports
- Share highlights of the local area with guests
- Process operational needs and ensure transactions are part of the experience
- Maintain confidentiality, protect company assets, and uphold quality standards
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Full Job Posting
POSITION SUMMARY
- Guest Experience Experts deliver a wide range of services to guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done, including processing operational needs, addressing guest requests, completing reports, or sharing local highlights.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Additional Information
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
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