Guest Experience Expert
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Key skills for this role
About the Role
Marriott International is seeking a Guest Experience Expert to provide exceptional service and create memorable experiences for hotel guests. The role involves handling guest check-in/out, fulfilling requests, and performing operational tasks.
Key Skills for This Role
Responsibilities
- Ensure smooth guest check in and check out processes
- Handle guest requests and provide information about local attractions
- Perform operational tasks such as completing reports and maintaining cleanliness
- Maintain professional appearance and communication standards
Requirements
- High school diploma or equivalent GED
- No prior related work experience required
- No supervisory experience required
- Ability to stand, sit, walk for long periods and lift up to 10 lbs
Full Job Posting
Job Overview
- Job Number: 26086193
- Job Category: Rooms & Guest Services Operations
- Location: King Fahad Road, Riyadh, Saudi Arabia
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
Responsibilities
- Provide a unique and memorable guest experience beyond check in/out
- Take initiative to offer a wide range of services guiding guests during their stay
- Perform operational tasks, handle guest requests, complete reports, and share local highlights
- Ensure safe workplace, follow company guidelines, maintain confidentiality, protect assets, and uphold quality standards
- Stand, sit, walk for long periods; move, lift, carry, push, pull, and place objects under 10 lbs without assistance
Desired Qualifications
- Education: High school diploma or equivalent GED
- Related work experience: None required
- Supervisory experience: None required
- License or certification: None
About Marriott International
- Marriott International is committed to equal opportunity and diversity
- Marriott Hotels strives to enhance hospitality with innovation and comfort
- JW Marriott is part of Marriott's luxury portfolio with over 100 hotels worldwide
- JW Marriott believes employees come first, offering training, development, and recognition
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