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Guest Experience Expert

Marriott International
Riyadh, KSA
Full-time
Onsite
Discovered 2 days ago
Guest serviceGuest request handlingOperational reportingLocal area knowledgeConfidentialityQuality standards
Free

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Guest serviceGuest request handlingOperational reporting
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Position Summary

Deliver a memorable and unique guest experience throughout the guest stay.

Provide a wide range of services, process operational needs, address guest requests, complete reports, and share local-area highlights.

Core Responsibilities

  • Take initiative and move throughout the work area to complete guest-service and operational tasks.
  • Make guest transactions feel like part of the overall experience.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.
  • Stand, sit, or walk for extended periods and perform hands-on movement, including lifting and carrying objects up to 10 pounds without assistance.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Company Context

Courtyard seeks associates who are passionate about providing an exceptional guest experience, contributing to an ambitious team, and continually improving service.

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