Guest Experience Expert
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Key skills for this role
About the Role
Marriott International is seeking a Guest Experience Expert for JW Marriott in Riyadh to deliver memorable guest experiences. The role involves handling check-in/out, addressing requests, and providing local insights.
Key Skills for This Role
Responsibilities
- Deliver a wide range of services guiding guests through their entire stay
- Process operational needs and address guest requests
- Complete reports and share local area highlights
- Ensure professional uniform, appearance, and communications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Process operational needs
- Address guest requests
- Complete reports
- Share highlights of the local area
- Ensure safe workplace and follow policies
- Maintain confidentiality and protect assets
- Uphold quality standards and professional appearance
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
About JW Marriott
- JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
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