Guest Experience Expert (Guest Relations Officer)
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Key skills for this role
About the Role
Aloft Hotels is seeking a Guest Experience Expert to deliver memorable and unique guest experiences. The role involves managing check-in/check-out, addressing guest requests, and assisting with luggage.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences
- Address guest requests and complete reports
- Assist with loading/unloading vehicles and transporting luggage
- Share highlights of the local area with guests
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift up to 50 pounds unassisted
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build and experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
- Assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area.
- Making transactions feel like part of the experience.
Critical Success Factors
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring your uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
About Aloft Hotels
- At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either.
- We’re here to be our guests’ launching and landing pad.
- We offer a hub for connection to others and the area around them, with modern design and personality.
- In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
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