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Guest Experience Expert (Guest Relations Agent)

Westin Hotels & Resorts
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Guest relationsGuest service operationsGuest request handlingOperational reportingLocal area informationCompany policies and procedures
Free

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Guest relationsGuest service operationsGuest request handling
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Role overview

Guest Experience Experts deliver a memorable and unique experience throughout the guest stay.

The role combines operational support, guest-request handling, reporting, and local-area guidance.

Guest experience responsibilities

  • Process operational needs and address guest requests throughout the guest stay.
  • Complete reports and share highlights and information about the local area.
  • Take initiative and move throughout the work area to complete assigned tasks.

Work standards and requirements

  • Following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards are required.
  • Professional uniform, personal appearance, and communications are required.
  • The role involves standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance.
  • No related work experience is required.

Preferred qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No supervisory experience or license or certification is required according to the source.

Workplace

  • The position is full time and not remote.
  • The role is based at Westin Hotels & Resorts in Dubai Marina, Dubai.

Brand context

Westin describes its hospitality mission as supporting guest well-being and delivering its wellness-focused brand experience.

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