Guest Experience Expert - GRA
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Expert for The St. Regis Abu Dhabi to deliver exceptional service during guest check-in/out and throughout their stay. The role requires 2 years of luxury hotel experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Deliver a wide range of services that guide guests through their entire stay
- Process operational needs, address guest requests, complete reports
- Share highlights of the local area
- Maintain a safe workplace and follow company policies
Requirements
- High school diploma or G.E.D. equivalent
- 2 years related work experience in a luxury hotel
- Ability to stand, sit, or walk for extended time
- Ability to lift and carry up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out.
- We want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Responsibilities
- Process operational needs, address guest requests, complete reports.
- Share the highlights of the local area.
- Make transactions feel like part of the experience.
- Create a safe workplace, follow company policies and procedures.
- Maintain confidentiality, protect company assets, uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: 2 years related work experience in a luxury hotel.
- License or Certification: None.
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