Guest Experience Expert (Front Office Agent)
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Expert (Front Office Agent) at Le Méridien Dubai Marina to deliver memorable guest experiences through check-in/out, addressing requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Provide smooth check in and check out experiences for guests
- Address guest requests and complete reports
- Share highlights of the local area with guests
- Maintain confidentiality and protect company assets
- Uphold quality standards and professional appearance
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communications.
- Standing, sitting, or walking for an extended time; moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
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