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Guest Experience Expert (Front Office Agent)

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
Guest serviceFront office operationsCheck-in and check-outGuest request handlingOperational reportingLocal area information
Free

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Guest serviceFront office operationsCheck-in and check-out
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Position Summary

Deliver a memorable and unique guest experience throughout the guest's entire stay.

Provide a wide range of services and move through the work area to complete operational needs.

Guest Experience Duties

  • Support guest transactions and operational needs, including check-in and check-out activities.
  • Address guest requests and complete operational reports.
  • Share highlights and information about the local area.
  • Make transactions feel like part of the overall guest experience.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.

Work Requirements

  • The role requires standing, sitting, or walking for extended periods.
  • The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Standards and Conduct

  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.

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