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Guest Experience Expert (Front Desk Agent)

Marriott International
Baladiyat ad Dawhah, QAT
Full-time
Onsite
Discovered 1 weeks ago
Guest servicesFront desk operationsCheck-in and check-outGuest request handlingOperational reportingProfessional communication
Free

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Guest servicesFront desk operationsCheck-in and check-out
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Position Summary

The Guest Experience Expert delivers a memorable and unique experience by providing a wide range of services throughout the guest stay.

The role includes front desk transactions, operational needs, guest requests, reports, and information about local-area highlights.

Responsibilities

  • Process guest check-in, check-out, operational needs, and other front desk transactions.
  • Respond to guest requests and provide information about local attractions and highlights.
  • Complete reports and perform reasonable additional duties as requested.
  • Follow company policies, procedures, confidentiality requirements, quality standards, and asset-protection practices.
  • Maintain professional communication, appearance, and uniform standards.
  • Perform active, hands-on work involving standing, walking, lifting, carrying, pushing, and pulling objects up to 10 pounds without assistance.
  • Learn and exemplify The Ritz-Carlton Gold Standards, including its service values and employee promise.

Preferred Qualifications

  • A high school diploma or G.E.D. equivalent is listed as a preferred qualification.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.

Workplace

  • The position is not remote and requires active movement throughout the property and guest service areas.

About the Employer

The Ritz-Carlton is part of the Marriott International portfolio and focuses on luxury hospitality and exceptional guest experiences.

The employer describes a culture based on creativity, thoughtfulness, compassion, and professional service standards.

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