Guest Experience Expert
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Key skills for this role
About the Role
Marriott International is hiring a Guest Experience Expert to provide smooth check-in/out and memorable stays. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process operational needs and address guest requests
- Complete reports and share local area highlights
- Ensure smooth check in and check out experiences
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended time
- Ability to lift up to 10 pounds without assistance
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out; we build memorable experiences.
- Guest Experience Experts deliver a wide range of services guiding guests through their entire stay.
- Tasks include processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Critical Success Factors
- Creating a safe workplace, following policies, maintaining confidentiality, protecting company assets.
- Professional uniform, personal appearance, and communications.
- Ability to stand, sit, or walk for an extended time.
- Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.
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