Guest Experience Expert - Concierge
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Key skills for this role
About the Role
Marriott International is seeking a Guest Experience Expert to deliver memorable and unique experiences for guests at Le Méridien in Doha. The role involves processing operational needs, addressing guest requests, completing reports, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process operational needs and address guest requests
- Complete reports and share highlights of the local area
- Ensure a smooth check in and check out experience
- Maintain confidentiality and protect company assets
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Process operational needs, address guest requests, complete reports, or share the highlights of the local area.
- Create a safe work place, follow company policies and procedures, maintain confidentiality, protect company assets, uphold quality standards.
- Ensure uniform, personal appearance, and communications are professional.
- Stand, sit, or walk for an extended time; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About Le Méridien
- At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life.
- Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
- We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life.
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