Guest Experience Expert

• Assist guests arriving and departing the hotel through the check in and departure process

• Handle general enquiries, engage and inspire guests through each guest experience

• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

• Support your Front Office team with general operational tasks

• Take guest reservations and perform cash handling & credit card responsibilities

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity

• Assign rooms according to guest requests and preferences whenever possible

• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure

• Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning.

• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner

• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manne

• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies

• Support your front office team in general operational tasks

• Escort guests to their rooms and explain all features & hotel offerings

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity