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Guest Experience Expert - AYS Agent

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered Yesterday
Guest serviceHotel operationsGuest request handlingReport preparationLocal area knowledgeConfidentiality
Free

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Guest serviceHotel operationsGuest request handling
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Position Summary

Guest Experience Experts deliver memorable and unique service throughout the guest stay.

The role involves moving around the work area, taking initiative, and completing hands-on operational tasks.

The position is categorized under Rooms and Guest Services Operations and is non-management.

Core Responsibilities

  • Process operational needs and guest requests throughout the guest stay.
  • Complete reports and make transactions feel like part of the guest experience.
  • Share highlights and information about the local area.
  • Follow company policies, maintain confidentiality, protect company assets, and uphold quality standards.
  • Communicate professionally and perform other reasonable duties as requested by supervisors.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent.
  • No related work experience is specified.
  • No supervisory experience is specified.
  • No license or certification is specified.
  • The role requires extended periods of standing, sitting, or walking and handling objects up to 10 pounds without assistance.

Schedule and Work Setting

  • The position is full time.
  • The role is not remote and requires on-site hotel work in Dubai Marina, Dubai, United Arab Emirates.

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