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indeed

Guest Experience Expert

Marriott International
Ad Dir‘īyah, KSA
Full-time
Onsite
Discovered 1 weeks ago
guest experienceguest servicesguest request handlingoperational reportinglocal area knowledgecompany policies and procedures
Free

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Role overview

Guest Experience Experts deliver memorable and unique services throughout the guest stay.

The role combines guest assistance, operational support, reporting, and local-area guidance.

Responsibilities

  • Process operational needs, address guest requests, complete reports, and share local area highlights.
  • Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.
  • Perform hands-on work involving standing, sitting, walking, and moving objects weighing up to 10 pounds.

Preferred qualifications

  • A high school diploma or G.E.D. equivalent is preferred.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.

Schedule and workplace

  • The position is full time.
  • The role is not remote and is based on King Faisal Ibn Abd Al Aziz Road in Diriyah, Riyadh, Saudi Arabia.
  • The position is classified as non-management.

About the brand

Luxury Collection hotels offer destination-focused hospitality and personalized experiences rooted in local heritage.

The role is part of Luxury Collection, a portfolio of brands with Marriott International.

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