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Guest Experience Expert

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 5 days ago
guest experienceguest servicesguest request handlingoperational reportinglocal area knowledgeconfidentiality
Free

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Position Summary

Deliver a memorable and unique guest experience throughout the entire hotel stay.

Provide a wide range of services and take initiative to address operational and guest needs.

Make guest transactions feel like part of the overall experience.

Guest Experience Services

  • Guide guests through their stay and address guest requests.
  • Process operational needs and complete reports.
  • Share highlights of the local area.
  • Move throughout the work area and take a hands-on approach to assigned duties.

Work Standards and Physical Requirements

  • Create a safe workplace and follow company policies and procedures.
  • Maintain confidentiality, protect company assets, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communication style.
  • Stand, sit, or walk for extended periods.
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent is preferred.
  • No related work experience is listed.
  • No supervisory experience is listed.
  • No license or certification is listed.

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