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Guest Experience Expert

Marriott International
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
Guest serviceFront-office operationsOperational reportingGuest request handlingLocal area knowledgeConfidentiality
Free

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Guest serviceFront-office operationsOperational reporting
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Role Overview

Guest Experience Experts create memorable and unique guest stays through a broad range of front-office and guest service activities.

The position is classified as non-management and is part of Rooms and Guest Services Operations.

Key Responsibilities

  • Guide guests throughout their stay by delivering a wide range of services.
  • Process operational needs, respond to guest requests, and complete reports.
  • Share local area highlights and points of interest with guests.
  • Perform assigned duties while helping make transactions part of the overall guest experience.

Workplace and Schedule

  • The role is based at Palm Jumeirah in Dubai, United Arab Emirates.
  • The position is full-time and not remote.
  • The work requires standing, sitting, or walking for extended periods and taking a hands-on approach.

Recommended Qualifications

  • A high school diploma or equivalent secondary education qualification is recommended.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.

Physical Requirements

  • The role involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Professional Standards

Create a safe workplace, follow company policies and procedures, maintain confidentiality, and protect company assets.

Uphold quality standards and maintain a professional uniform, personal appearance, and communication style.

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