Guest Experience Coordinator

Completion of a post-secondary degree or diploma in a relevant field or acceptable combination of experience and equivalent skills required.

1-2 years of experience in customer service environment, preferably within a sports or entertainment venue.

Experience working in an office environment.

Strong communication skills with a variety of internal stakeholders and guests (both verbal and written).

Strong organizational skills and high attention to detail required.

Demonstrate qualities in problem solving, flexibility and ability to work well with and coordinate the work of others.

Advanced computer skills including Teams, Word, Excel, PowerPoint and Outlook.

Able to work well under pressure and maintain a strong work ethic and positive team attitude.

Flexible ability to work weekdays, evenings, weekends and holidays (based on event calendar).

Must be able to sit or stand for long periods of time, able to walk long distances, lift up to 60lbs, and climb stairs.

Bilingualism in English and French is required.

You can make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67’s. We are also home to Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role's requirements.