Guest Experience Ambassador

Responsibilities

• Provide high-level internal and external customer support.
• Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction. Assisting with registering visitors with the building and internal platform.
• Assist in making space reservations using an online tool and escorting guests throughout the office.
• Manage and support all functions in EMS – OMC Reservations Tool
• Responsible for the shared mailbox on site.
• Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Manage the access process for visitors according to workplace standards.
• Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.
• Restock offices, conference rooms, kitchen, and pantry supplies.
• Prepare and maintain conference rooms for executive and client meetings, align all furniture to quality assurance requirements.
• Provide general travel support (arranging transportation, providing directions, etc.)
• Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.
• Carry out instructions for security, fire, health and safety guidelines.
• Provide first-line support for basic office technology.
• General administrative support.
• Interface with vendors (catering, AV, etc.) to provide seamless customer support.
• Respond to inquiries and anticipate customer needs.
• Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate and interact effectively with all other departments.
• Conduct opening and closing walkthroughs when business requires.
• Performs daily quality assurance checks for pantry and conference rooms.