naukri
Guest Experience Agent Lobby
AccorHotel
KSA
Mid-Senior
Onsite
Discovered 3 weeks ago
Telephone call handlingPBX/switchboard operationGuest serviceProfessional communicationMessage taking and call forwardingEmergency communication
Free
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Telephone call handlingPBX/switchboard operationGuest service
Role Overview
The Guest Experience Agent - Telephone manages incoming and outgoing telephone calls and directs them to the correct departments or guests.
The role supports guest inquiries, internal communication, and smooth hotel operations.
Key Skills for This Role
Telephone call handlingPBX/switchboard operationGuest serviceProfessional communicationMessage taking and call forwardingEmergency communication
Full Job Posting
Role overview
The Guest Experience Agent - Telephone manages incoming and outgoing telephone calls and directs them to the correct departments or guests.
The role supports guest inquiries, internal communication, and smooth hotel operations.
Duties and responsibilities
- Answer and handle incoming and outgoing telephone calls promptly and professionally.
- Transfer calls efficiently to the appropriate departments, guests, or staff.
- Provide accurate information and assistance to guests and callers.
- Operate and monitor the hotel PBX or switchboard system.
- Handle wake-up calls, message taking, and call forwarding requests.
- Record and relay messages accurately to guests and departments.
- Assist with emergency communication procedures when required.
- Maintain call logs and communication records.
- Support internal communication between hotel departments.
- Protect guest privacy and confidentiality of information.
- Report communication system faults to the IT department.
- Follow hotel communication protocols and standard operating procedures.
Requirements
- Handle incoming and outgoing telephone calls promptly and professionally.
- Operate and monitor the hotel PBX or switchboard system.
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