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Guest Executive / Treatment Coordinator
ROZE BioHealth and BioDental Clinics
Dubai, UAE
Full Time
Entry
Onsite
1 months ago
Customer ServiceAppointment SchedulingCommunicationBillingInsurance ProcessingProblem Solving
Free
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Customer ServiceAppointment SchedulingCommunication
About the Role
Roze Bio Health is hiring a Guest Executive / Treatment Coordinator to be the first impression for patients and deliver an exceptional patient journey. The role involves managing reception, scheduling appointments, handling inquiries, and supporting billing and insurance processes.
Key Skills for This Role
Customer ServiceAppointment SchedulingCommunicationBillingInsurance ProcessingProblem Solving
Responsibilities
- Manage incoming calls and schedule appointments efficiently
- Welcome and assist patients, ensuring a premium clinic experience
- Maintain accurate patient records and update clinical systems
- Coordinate follow ups, recalls, and post treatment communication
- Handle patient enquiries across phone, email, website, and WhatsApp
- Support billing, invoicing, payments, and petty cash tracking
- Assist with insurance processes
- Maintain clinic cleanliness and reception presentation
- Collaborate with clinical team to meet KPIs and patient care standards
- Handle complaints professionally and resolve issues effectively
Requirements
- Previous Front of House / Reception experience (Dental experience preferred)
- Strong customer service and communication skills
- Fluent in English (additional language a bonus)
- Confident, proactive, highly organized
- Strong problem solving and conflict resolution skills
- Sales and negotiation ability
- Patient focused and service driven
Full Job Posting
About the Role
- We are looking for an experienced and highly motivated Guest Executive / Treatment Coordinator to join our growing team at Roze Bio Health.
- This is a key role within the clinic, where you will be the first impression for our patients and play a vital part in delivering an exceptional patient journey.
Key Responsibilities
- Manage incoming calls and schedule appointments efficiently.
- Welcome and assist patients, ensuring a premium clinic experience.
- Maintain accurate patient records and update clinical systems.
- Coordinate follow ups, recalls, and post treatment communication.
- Handle patient enquiries across phone, email, website, and WhatsApp.
- Support billing, invoicing, payments, and petty cash tracking.
- Assist with insurance processes.
- Maintain clinic cleanliness and reception presentation.
- Collaborate with the clinical team to meet KPIs and patient care standards.
- Handle complaints professionally and resolve issues effectively.
- Contribute to a paperless and efficient administrative environment.
Requirements
- Previous Front of House / Reception experience (Dental experience preferred).
- Strong customer service and communication skills.
- Fluent in English (additional language is a bonus).
Skills We're Looking For
- Confident and proactive.
- Highly organised.
- Strong problem solving and conflict resolution skills.
- Sales and negotiation ability.
- Patient focused and service driven.
- Flexible team player.
What We Offer
- Competitive salary package.
- Visa and work permit.
- Health insurance + dental benefits.
- 30 days annual leave + public holidays.
- Flight allowance.
- Career growth opportunities within a supportive environment.
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