GTM Systems Administrator

• Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance.
• Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances.
• Build and support automated queue management processes to ensure balanced lead distribution and workload management.
• Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows.
• Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes.

• Partner with Marketing Operations, Revenue Operations, Sales Operations, Salesforce Administration, and Business Intelligence teams to translate business requirements into scalable platform solutions.
• Support organizational initiatives involving lead scoring, account-based marketing, buying groups, campaign attribution, and customer journey orchestration.
• Facilitate stakeholder discussions to align routing strategies with business priorities and go-to-market objectives.
• Serve as the primary subject matter expert for LeanData capabilities and roadmap planning.

• Develop dashboards, reports, and operational insights that measure routing effectiveness, SLA compliance, conversion performance, and operational health.
• Analyze trends and performance metrics to identify opportunities for optimization.
• Provide recommendations backed by data to improve lead management and funnel efficiency.
• Support leadership reporting and quarterly business reviews.

• Collaborate with Salesforce, Adobe, Marketo, Demandbase, ZoomInfo, Conversica, and other MarTech platform owners to ensure seamless integration and data flow.
• Support testing, deployment, and ongoing maintenance of new capabilities and integrations.
• Assist with data governance initiatives, process documentation, and operational readiness planning.
• Evaluate new features and platform enhancements to continuously improve capabilities.

• Provide training, documentation, and guidance to platform users and stakeholders.
• Troubleshoot routing, matching, scheduling, and automation issues.
• Maintain knowledge articles, runbooks, and process documentation.
• Drive adoption through education, communication, and best-practice recommendations.

What We Look For in a Candidate

• 3–5+ years of experience administering LeanData, Salesforce, Revenue Operations, Marketing Operations, or a related GTM technology platform.
• Strong understanding of lead lifecycle management, lead routing, account matching, and sales process automation.
• Experience supporting complex Salesforce environments and cross-functional business processes.
• Experience configuring workflow automation and business process rules.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Demonstrated ability to translate business requirements into scalable technical solutions.

• LeanData certification(s).
• Salesforce Administrator certification.
• Experience with Marketo, Adobe Experience Platform, Adobe Real-Time CDP, Demandbase, ZoomInfo, Conversica, or other enterprise GTM technologies.
• Experience supporting account-based marketing, buying-group strategies, or revenue orchestration initiatives.
• Experience working within large, complex enterprise organizations.

#LI-Remote

Requisition #: 343079

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization.

We set clear expectations and trust people to meet them.

With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

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The job responsibilities described above indicate the general nature and level of work performed by employees within this classification.

It is not intended to include a comprehensive inventory of all duties and responsibilities for this job.

Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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