linkedin
GTM Engineer: Customer Experience & Lifecycle
Equinix
Toronto, CAN
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
AI-powered workflow developmentAgentic systemsBusiness logic and solution architectureComplex workflow development and troubleshootingCustomer Success and service system integrationsCRM and support tooling
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
AI-powered workflow developmentAgentic systemsBusiness logic and solution architecture
Role Overview
Build automations and AI-powered systems that support top-of-funnel pipeline generation and customer experience workflows.
Work with Sales Development, Sales, Marketing, Customer Success, and delivery teams as the technical builder for business opportunities.
Translate stakeholder domain expertise and business context into production-ready agentic workflows.
Key Skills for This Role
AI-powered workflow developmentAgentic systemsBusiness logic and solution architectureComplex workflow development and troubleshootingCustomer Success and service system integrationsCRM and support tooling
Full Job Posting
About Equinix
Equinix operates digital infrastructure that enables connectivity and customer value through innovation and collaboration.
Job Summary
Build automations and AI-powered systems that support top-of-funnel pipeline generation and customer experience workflows.
Work with Sales Development, Sales, Marketing, Customer Success, and delivery teams as the technical builder for business opportunities.
Translate stakeholder domain expertise and business context into production-ready agentic workflows.
Responsibilities
- Automate customer conversation preparation and follow-up, onboarding, adoption, support routing, case deflection, and delivery workflows.
- Turn ideas from sellers, marketers, and customer success managers into production-ready solutions.
- Advise teams building their own agents and automations and help make those solutions scalable and governed.
- Partner with engineering and IT on complex builds and use data-driven experiments to improve retention, satisfaction, and delivery outcomes.
- Build solutions with guardrails for cost, performance, and operational sustainability.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Equinix
Data Center Customer Operations Technician (Entry level)
Dubai, UAE
EntryFull-time
Discovered YesterdayView →
Vice President, Global Field & Partner Marketing
London, GBR
Discovered TodayFull-time
Electrical and Mechanical Maintenance Engineer
Slough, GBR
Discovered TodayFull-time
Staff Engineer, Product Software
Bengaluru, IND
Discovered YesterdayFull-time
AMER Sales Strategy and Operations Manager
Tampa, USA
Discovered YesterdayFull-time
Accountant- Statutory Reporting
Bengaluru, IND
Discovered YesterdayFull-time
Senior Accountant- Statutory Reporting
Bengaluru, IND
Discovered YesterdayFull-time
Mechanical Specialist- Critical Infrastructure
Slough, GBR
Discovered YesterdayFull-time
Data Center Customer Operations Technician (Entry level)
Dubai, UAE
Discovered YesterdayFull-time