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GSA Lead
JLL
Bengaluru, IND
Full-time
Lead · 5–8 years experience
Onsite
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Key Responsibilities
General Services & Facility Operations
Lead day-to-day GSA and workplace operations.
Ensure smooth delivery of housekeeping, pantry, cafeteria, reception, workplace support and other soft services.
Conduct regular site inspections and identify operational gaps.
Ensure all facility-related complaints and requests are resolved within agreed SLAs.
Maintain high standards of cleanliness, hygiene, ambience and workplace experience.
Team Management
Supervise and guide GSA executives, housekeeping, pantry and other support staff.
Prepare manpower deployment and shift rosters.
Monitor attendance, grooming, performance and productivity.
Conduct daily briefings and ensure teams follow SOPs and site requirements.
Train and motivate team members to improve service quality.
Vendor Management
Coordinate with service providers and contractors.
Monitor vendor performance against agreed SLAs/KPIs.
Track manpower, attendance, consumables and service quality.
Escalate recurring service gaps and drive corrective actions.
Support vendor evaluations, billing validation and performance reviews.
Client & Stakeholder Management
Act as the primary GSA SPOC for employees, client representatives and internal stakeholders.
Handle workplace-related requests, complaints and escalations professionally.
Coordinate with Security, Engineering, EHS, Transport, IT and other support functions.
Maintain effective communication with business stakeholders.
Events & Workplace Experience
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